This Privacy Policy describes how AFS Virtual Tutor Hub collects, uses, and discloses your information when you use our platform. By using our service, you agree to the collection and use of information in accordance with this policy.
Interpretation & Definitions
Interpretation
Words with capitalized initial letters have meanings defined below. These definitions apply whether they appear in singular or plural form.
Definitions
| Term | Meaning |
|---|---|
| Account | A unique account created for you to access our Service or parts of it. |
| Affiliate | An entity that controls, is controlled by, or is under common control with a party (ownership of 50%+ shares or voting rights). |
| Company | AFS Virtual Tutor Hub — referred to as "We," "Us," or "Our" in this policy. |
| Cookies | Small files placed on your device by a website, containing browsing history details. |
| Country | Pakistan |
| Device | Any device that can access the Service, such as a computer, phone, or tablet. |
| Personal Data | Any information that relates to an identified or identifiable individual. |
| Service | Refers to our Website. |
| Service Provider | A third-party company or individual that processes data on our behalf. |
| Usage Data | Data collected automatically from the Service infrastructure (e.g., page visit duration). |
| Website | AFS Virtual Tutor Hub — afs-virtual-tutor-hub.vercel.app |
| You | The individual accessing or using the Service. |
Data We Collect
Personal Data
While using our Service, we may ask you to provide certain personally identifiable information. This may include:
- Email address
- First name and last name
- Phone number
- Address, city, province, postal code
Usage Data
Usage Data is collected automatically when you use the Service. It may include your device's IP address, browser type and version, pages visited, time and date of visits, time spent on pages, and unique device identifiers.
When you access the Service via a mobile device, we may also collect information such as your mobile device type, unique device ID, mobile operating system, and mobile browser type.
Cookies & Tracking Technologies
We use Cookies and similar tracking technologies (beacons, tags, scripts) to track activity on our Service and store certain information.
Types of Cookies We Use
| Cookie Type | Administered By | Purpose |
|---|---|---|
| Us | Session Cookies essential to provide services and authenticate users. Without these, certain features cannot function. | |
| Us | Persistent Cookies that identify if users have accepted the use of cookies on our website. | |
| Us | Persistent Cookies that remember your choices (e.g., login details, language) for a more personalized experience. |
You can instruct your browser to refuse all cookies or to notify you when a cookie is being sent. However, if you do not accept cookies, some parts of the Service may not function correctly. Where required by law, non-essential cookies are only used with your consent.
How We Use Your Data
AFS Virtual Tutor Hub may use your Personal Data for the following purposes:
- Providing and maintaining our Service — including monitoring usage to ensure reliability.
- Managing your Account — to register you as a user and give you access to relevant features.
- Fulfilling contracts — to process and complete any agreements made through the Service.
- Contacting you — via email, SMS, or push notifications for updates, security alerts, and informational communications.
- Sending news and offers — about services similar to those you've already used, unless you opt out.
- Managing your requests — to attend and respond to inquiries submitted to us.
- Business transfers — to evaluate or conduct a merger, acquisition, or asset sale where your data may be among assets transferred.
- Analytics and improvement — data analysis, usage trends, and effectiveness of promotional campaigns to improve the Service.
Sharing Your Data
We may share your Personal Data in the following situations:
- With Service Providers — to monitor and analyze Service usage or to contact you on our behalf.
- For business transfers — during negotiations of a merger, sale, financing, or acquisition of all or part of our business.
- With Affiliates — who are required to honor this Privacy Policy; includes parent company, subsidiaries, and joint ventures.
- With business partners — to offer you certain products, services, or promotions.
- With other users — if you interact in public areas of the Service, your information may be viewed by other users.
- With your consent — for any other purpose where you have explicitly consented to disclosure.
Data Retention
We retain your Personal Data only as long as necessary for the purposes set out in this policy or to comply with legal obligations. The following are maximum retention periods:
| Data Category | Retention Period | Reason |
|---|---|---|
| User Accounts | Duration of account + up to 24 months after closure | Post-termination issues and dispute resolution |
| Support Tickets | Up to 24 months from ticket closure | Follow-up inquiries, service quality, legal claims |
| Chat Transcripts | Up to 24 months | Quality assurance and staff training |
| Analytics Data (cookies, IPs) | Up to 24 months from collection | Trend analysis while respecting privacy |
| Server Logs | Up to 24 months | Security monitoring and troubleshooting |
We may retain data beyond these periods if required by law, for legal claims, at your explicit request, or due to technical backup limitations. When periods expire, data is securely deleted or anonymized.
Transfer of Your Data
Your information, including Personal Data, is processed at the Company's operating offices and wherever the parties involved in processing are located. This means your data may be transferred to and maintained on computers outside your jurisdiction where data protection laws may differ.
Where required by applicable law, we ensure international transfers are subject to appropriate safeguards. We take all steps reasonably necessary to ensure your data is treated securely and that no transfer occurs to an organization or country without adequate controls in place.
Delete Your Data
You have the right to delete or request that we assist in deleting the Personal Data we have collected about you.
You may update, amend, or delete your information at any time by signing in to your Account and visiting the account settings section. You may also contact us directly to request access to, correct, or delete any Personal Data you have provided.
Please note that we may need to retain certain information where we have a legal obligation or lawful basis to do so, even after a deletion request.
Disclosure of Your Data
Business Transactions
If the Company is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your data is transferred and becomes subject to a different Privacy Policy.
Law Enforcement
Under certain circumstances, we may be required to disclose your Personal Data if required by law or in response to valid requests by public authorities such as a court or government agency.
Other Legal Requirements
The Company may disclose your Personal Data in good faith when necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of the Company
- Prevent or investigate possible wrongdoing in connection with the Service
- Protect the personal safety of users of the Service or the public
- Protect against legal liability
Security of Your Data
The security of your Personal Data is important to us. We strive to use commercially reasonable means to protect your information.
Please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we do our best to protect your Personal Data, we cannot guarantee its absolute security.
Children's Privacy
Our Service does not address anyone under the age of 16. We do not knowingly collect personally identifiable information from anyone under 16.
If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us immediately. If we become aware that we have collected Personal Data from anyone under 16 without verification of parental consent, we take steps to remove that information from our servers.
If we need to rely on consent as a legal basis for processing and your country requires parental consent, we may require your parent's consent before collecting and using that information.
Links to Other Websites
Our Service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that site.
We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will also notify you via email and/or a prominent notice on our Service prior to changes becoming effective, and update the "Last updated" date at the top of this page.
You are advised to review this Privacy Policy periodically for any changes. Changes are effective when posted on this page.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, you can reach us through any of the following: